Frequently Asked Questions

Not all our parts are visible online. We have many different parts with different variations and sometimes we don't add them to this site. You should however find the most common parts online.

Some specific parts are not available for ordering online. Some parts are easily mixed up or confused with similar variations so therefore we don't allow customers to buy them online. We recommend you calling our service team to ensure you get the part you need. Call us on 1300 88 99 51

Every 8-10 months for normal use..

Every 6-8 months for normal use.

Whenever you change the oil.

Every 4-6 months for normal use, otherwise if dark burnt lines are showing through.

You must make sure the area where the lid seal makes contact with the frame is cleaned every day.

Yes, the Viking Vacuum Packers have a pre-programmed conditioning cycle which you should run once a week.

This is not recommended as it does not allow any moisture to evaporate, however it is suggested that you store it in a dry place when not in use.

There is only 3 things this could be caused by. 1, the air was never removed fully; 2, the seal has broken; 3, there is a hole in the bag. The simple way to check this is to place the whole bag into a bucket of water and see if any bubbles rise to the surface when you squeeze the bag, then you will be able to find the fault.

Call BMSS | Viking Food Solutions on 1300 88 99 51 and we will organise a suitable time to service your machine.

You can get the parts needed from BMSS | Viking Food Solutions, and furthermore we are more than willing to offer you free, over-the-phone support.